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Inbound/Outbound Call Trust
Achieve compliance as a business while simultaneously fortifying against call spoofing and malicious robocalls.
For many business operations, inbound and external calls serve as an interface to the external world. Whether it’s reaching out to potential customers or providing support services for existing clientele, phone-based communications are integral to every business function.
However, the alarming proliferation of spam and malicious calls threatens phone communications. With call spoofing posing a severe threat to businesses and consumers alike — understanding and implementing performance standards is paramount for every organization. Furthermore, several industry regulatory bodies, including the FCC in the US, now mandate its implementation to safeguard consumers. We assist in providing compliant, branded mobile outbound calls.
Better Customer
Engagement
By detecting and limiting the burden of malicious calls on your contact center, you can engage better with real customers and help resolve issues quickly.
Improve customer
trust
With signed, trusted calling, witness enhanced pickup rates for outbound calls, deliver a better calling experience and prevent your numbers from being mistakenly flagged.
Regulatory
Compliance
Achieve and maintain regulatory compliance and boost stakeholder trust all around by proactively preparing your enterprise to cope with any potential changes in consumer protection laws.
Our Approach
We implement a tailored plan for your organization that tackles compliance as well as inbound call protection to achieve all-around protection. After evaluating your organizational structure and call center operations, we coordinate with third-party vendors to select and implement the right solutions for your enterprise. With a keen focus on signing and attesting outbound calls as per stir/shaken regulatory standards and testing out these capabilities in real-time, we ensure that your outbound calls can be recognized and trusted by the recipients. This compliance and carrier recognition also enables your enterprise users to use call spoofing for legitimate purposes.
To enhance inbound call security, our experts help you fine-tune your caller ID authentication security so that you can identify, minimize and thwart spam and robocalls. Thwarting call spoofing can not only protect your business against social engineering or hacking attempts but also free up your contact center resources to focus on genuine customers and improve resolution times.
